RETURNS & REPLACEMENTS
Audio MIDI Plus is committed to deliver the best experience for our customers. If for some reason you are not satisfied with your purchase, you may return it for a refund of the purchase price, an exchange or a store credit within 30 days from the ship date.
In the unlikely event that you received a defective product, a wrong product, or damaged product, Audio MIDI Plus will replace it at no charge of any additional shipping cost. We will send you a prepaid label to return the item, and ship you a replacement. You will not incur any shipping charges. Please notify us of any of damaged, defective or misshipped products within 14 days.
After 30 days, you may request manufacturer warranty if your item malfunctions. Unless otherwise specified, Audio MIDI Plus is an authorized dealer for all the brands we represent.
How to request a return:
Please email us or call us to obtain a RMA number. All returns must be in a re-sellable condition and include all packing materials, accessories and paperwork.
We may apply a restocking fee if the returned products fall into these following categories:
- Missing original packaging, manuals, accessories, or any contents that was included
- RMA number was not associated with the return
- Items not in original like new condition
Please send all returns to:
Audio MIDI Plus Returns
3725 Saddle Drive
Carlsbad, CA 92010
The following items are not returnable, unless received DOA, in which we will send a replacement:
- Electronic Delivery of Software
- Special orders
- Items that fall into the in mouth and in ear use category, such as mouthpieces, earphones, ear plugs, harmonicas, cannot be returned due to health regulations
- Installed guitar pickups
Thank You for shopping with us!